«www.pinggera.info» 

Jakob Pinggera is a post-doctoral researcher for the BPM research cluster at the department of computer science at the University of Innsbruck. His research interests include human aspects of BPM, focusing on how humans understand but also create process models. In his PhD thesis the latter aspect was investigated, i.e., the Process of Process Modeling (PPM). Further, Jakob has a strong interest in cognitive psychology in order to understand how cognitive characteristics, e.g., working memory capacity, influence the creation and understanding of process models. Besides, Jakob is a passionate software developer, part-time working for a start-up to visualize quality of life data of patients with chronic diseases. He has published more than 40 journal, conference, and workshop papers and is one of the core developers of the BPM research cluster’s research framework Cheetah Experimental Platform. 

 

To advance the understanding of factors influencing the quality of business process models, researchers have recently begun to investigate how humans create process models—the Process of Process Modeling (PPM). This keynote subscribes to this human-centric view for understanding process modeling and demonstrates how visualizations can be utilized for investigating problem solving, i.e., process model creation. More specifically, a brief introduction on the PPM is presented, before focusing on two visualizations that have been successfully applied for gaining a more comprehensive understanding of the PPM. This will be complemented with the introduction of cognitive load, a brief introduction on how to measure cognitive load, and a visualization that supports continuous cognitive load measurement while executing complex tasks, i.e., creating a process model. This way, the keynote will provide evidence for the usefulness of visualizations for explorative investigations of complex processes in the context of BPM research.